Account & application privacy notice

Who is responsible

Global Chinese Learning Institute, Corp. (CLCC) handles this information. For access, correction, withdrawal, deletion or a privacy complaint, email clcc@clccglobal.com with “Privacy request” in the subject. Do not email passwords or student information. We verify identity and authority before acting.

Information we collect and why

• Accounts: work email, sign-in information, and account creation and recent sign-in dates.
• Organization applications: organization name, type and location; the authorized contact’s name, work email and role; submission date, application reference and review outcome.
• Membership and payments: account email, membership details, selected categories, amount, currency, payment dates, and payment, refund, renewal and cancellation status. Payment takes place on a secure payment page; CLCC does not receive full card numbers. Student information is covered by the Children's Privacy Notice.

We use this information to provide accounts, review and follow up on applications, manage membership and payments, handle refunds and support requests, and meet applicable legal obligations. An organization application does not register students or take payment. We do not add applicants to marketing lists because they applied or sell this information. Without the required details, we cannot provide the corresponding service.

Adult account and organization application forms are for adult teachers and authorized adult representatives. Do not place student, child, health, government ID or card information in those forms or ordinary email. Student entry has a separate authorized form and Children's Privacy Notice. If unrelated information reaches us, we restrict access and remove it promptly.

Retention periods

We keep information for the periods below. If a legal obligation, dispute or security incident requires longer retention, we will explain the reason and period to the affected requester.

Account

While active; disable after 24 months without a sign-in (or from creation if never used), then delete within 30 days after open requests are resolved.

Pending organization application

Decide or delete no later than 12 months after submission.

Rejected or withdrawn application

Delete 12 months after the decision or withdrawal.

Approved application

Delete 24 months after decision; a separate ongoing relationship requires its own notice.

Membership and payment records

Keep while needed to manage the subscription, payment, refund, dispute, or applicable financial record duty. Account deletion may leave the minimum transaction record required by law; CLCC will restrict its use and explain the applicable period on request.

Privacy request record

Keep only minimum handling evidence and necessary contact details for 24 months after closure, then delete or de-identify.

Anonymous statistics may be retained only if they cannot reasonably identify an individual.

Requests and deletion

1. Email clcc@clccglobal.com to request access, correction, withdrawal or deletion. We collect only the information needed to verify your identity or authority for an organization. We aim to acknowledge within seven days and process your request and reply within 30 days.
2. Deleting your account ends account access and removes linked account information. Withdrawing an application stops further review and follow-up.
3. If some information must be retained or extra time is needed, we explain the scope, reason, expected date and complaint path within 30 days. We do not disclose another person’s information in the reply.

Security and changes

We take measures to protect your information and investigate privacy complaints. If a matter remains unresolved, you may contact the applicable privacy regulator. Material changes to this notice will be posted here with an effective date and further notice where required.